TERMINI E CONDIZIONI
Leggi i termini e le condizioni di vendita
I/ GENERAL PROVISIONS (BASIC DATA)
Please carefully read these General terms and conditions of eCommerce of Di Čazma d.o.o., Alojza Vulinca 28, Čazma (City of Čazma), OIB: 48193612203, telephone number: +385 (0)43 772 320, e-mail: info.dic@floriangroup.hr (hereinafter: “General terms”) before using the website www.woodandwise.com for the purpose of purchasing Products advertised on it, conclusion of a share purchase contract or obtainment of information on a particular Product.
These General terms regulate the use of Web site and are applicable to the share purchase contract of the Product concluded between the Customer and the Seller remotely through the means of distance communication. Therefore, it is considered that Users are at each moment fully familiar with these General terms and that they fully understand and accept them.
Please note that all of the provisions of these General terms shall apply to legal persons, except:
1. the right to unilateral termination of the Contract;
2. consumers right regarding material defects;
3. resolving disputes before and outside the court;
4. exclusion under this General terms;
5. in case of the agreement concluded with the particular legal person, in which case the provisions of such agreement shall apply, unless otherwise defined under this agreement.
On the above issues regarding legal persons, with the exception of item 3/ of the previous paragraph, the provisions of Obligatory Act and other applicable regulations shall apply, namely the provisions of the agreement, unless otherwise stipulated under the agreement.
Interpretation of individual terms listed in these General terms (words in singular include the plural and vice versa, unless the context indicates otherwise):
• Seller: means the company Di Čazma d.o.o., with registered seat in Čazma (City of Čazma), Alojza Vulinca 28, registered with the Commercial court in Bjelovar under registration number (MBS): 010045623,, EUID HRSR.010045623 OIB: 48193612203, e-mail: customercare@woodandwise.com
• Website: means the website www.woodandwise.com owned by the Seller;
• Customer: means legal and natural person – consumer (person of legal age and legal capacity who enters into a legal transaction on the market for purposes that are not intended for her occupation or her business activity or entrepreneurial activity) with residence, namely registered seat in United Kingdom, Germany, or Italy who orders at least one Product offered on the Website;
• Site visitor: is a person who accesses the Website through means of electronic communication and freely browses the featured Product offer
• Users means the Customer and Site visitor together;
• Online store: means the Product’s Online store available on the Seller’s Website;
• Product: means any product that is featured on the Website and that can be purchased via the Online store;
• “Contract” means contract for the sale and purchase of the Products concluded between the Seller and the Customer concluded using the means of distance communication, incorporating, or deemed to incorporate these General terms.
II/ VALIDITY OF THE GENERAL TERMS
The Seller reserves the right to amend these General terms at any time, subject to publication on the Website.
Access to the Website may sometimes be unavailable due to work, maintenance, or due to introduction of new content, and in cases of unforeseen circumstances that are beyond the control of the Seller, which the Seller shall try to rectify as soon as possible.
In the event that any issue is not regulated by these General terms of the Seller, the provisions of the current Consumer Protection Act, Civil Obligations Act, Electronic Commerce Act and other applicable regulations shall apply.
III/ PRODUCT OFFER
The Product offer with description of the same is available on the Seller’s Website. The subject of the order can only be those Products for which it is indicated in the order that they are available and accessible.
In the event that the ordered Product is not available in the warehouse, the Seller shall inform the Customer that the Product is not currently available, the time frame in which the Product shall be available, agree on a new delivery date if necessary, and at the same time offer the possibility of purchasing an alternative Product that is available for delivery and which characteristics are closest to the Product that cannot be delivered. In the event that it is not possible to deliver the purchased and ordered Product, the Seller shall refund all paid funds to the Customer without delay.
Product images on the Website are symbolic in nature and there is a possibility of deviations from the actual Product (including but not limited to dimensions and colour shades), which do not affect the specification of the Product itself, and the Seller is not responsible for such deviations. The Customer has no right to complain about the Product on the basis mentioned.
IV/ CONCLUSION OF THE CONTRACT
Contract between the Seller and the Customer is concluded at the moment when the Customer submits the order, i.e. by clicking on the label “Submit order/Order with obligation to pay”. From that moment, prices and other purchase conditions are fixed and binding for both parties, unless otherwise stated in these General terms.
V/ INSTRUCTIONS FOR BUYING THROUGH THE INTERNET SHOP
The purchase of the Product can be made by a registered or unregistered User. In case of registration, by filling out the form, the User confirms the accuracy and completeness of the specified personal data in the online form and confirms that he is fully aware of and accepts these General terms. In the event that the User orders the Product without prior registration, before placing the order, he confirms by clicking on the appropriate field that he is fully aware of and accepts these General terms.
Ordering Products via the Internet store is done in German, English, Italian and French on the Seller’s Website 24 hours a day and 7 days a week (except for the case of regular maintenance of the Website, in which case the same is not available).
The shopping instructions are as follows:
1. Before submitting the order, the Customer can review the entire content of the order and correct any errors. On the Website, the Seller shall, at the latest at the beginning of the ordering process, clearly and legibly indicate whether any restrictions apply in terms of delivery, and which means of payment are accepted.
2. By submitting the order, the Customer expressly confirms his obligation to pay. The Customer submits the order by clicking on the label “Submit order/Order with obligation to pay”, at which point the Contract between the Seller and the Customer is considered concluded.
3. After receiving the order in the information system, the Seller reviews the order and, no later than 8 working days after receiving the order, informs the Customer by e-mail on the expected delivery date and other information regarding the delivery of the Product. The Seller may call the Customer on his contact phone number to check the data or to ensure the accuracy of the delivery. If the delivery time is very long and the Customer does not want to wait, he can inform the Seller about the same in writing within 3 days from the day of receiving the e-mail about the expected delivery time, in which case the Seller shall remove the Product in question from the order and return to the Customer any possibly paid funds, and deliver the rest of the Products from the order at the Customer’s choice or cancel the order in its entirety.
4. The Seller prepares and sends the Product by the carrier of his own choose within the agreed period and informs the Customer about this by e-mail.
The procedure for purchasing the Product via Online store by Costumer legal persons is identical as for the Customer consumers- natural person, provided that the legal person, during the registration or ordering of the Product, chooses the option “I am legal person” and enters the tax number (VAT number) of the company.
VI/ PRICES OF THE PRODUCTS
Product prices are retail prices expressed in euros.
All prices include VAT, unless expressly stated otherwise.
Delivery costs are included in the Product prices for the following Countries: Italy (no islands), Germany, Austria, Belgium, Denmark, Luxembourg, Netherlands, Switzerland, France, Spain, Croatia, Poland, Czech Republic, Slovenia, Hungary, Romania, and Bosnia and Herzegovina, except in the case of orders below a certain amount, under the conditions specified in these General terms. Deliveries in the rest of the European Union countries and in the rest of the world, if agreed, are not included in the Product prices.
Before confirming the order, the price of the Product, the cost of delivery (if any), the price of VAT, and the total price are shown separately so that the Customer has an overview of the final price he pays for the ordered purchase service. In case of payment by e-banking and payment slip, payment costs and/or interbank transactions are not included in the price.
VII/ PAYMENT
When purchasing in the Online store, the Customer pays via VISA, MASTERCARD, AMEX, Paypal and bank transfer.
For payment by credit card, payment is made immediately after order confirmation and before delivery of the ordered Product.
If the card transaction is approved, the amount will be reserved immediately, and you will receive a purchase confirmation to your e-mail.
If the card transaction is not approved your order will be cancelled.
Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is
forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay
operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware
devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to
the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the
issuing bank, confirming your identity through the use of a token or a password. All information collected by Corvus Pay is considered a secret and treated accordingly. The information is
used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only
the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment. Security controls and operating procedures applied within the
CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining
strict access controls, regular security and in-depth system checks for preventing network vulnerabilities
Conversion statement: All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
VIII/ PURCHASE CONFIRMATION
If the Customer purchased the Product thorough Online store, the Seller shall send to the Customer a written confirmation of the completed transaction. The confirmation shall be issued on a paper or on a permanent medium such as an e-mail message or a message on a personal account on the Seller’s Website, provided that the same is in a form that the Customer can save, and that the Seller cannot change without the Customer’s approval.
IX/ DELIVERY OF PRODUCTS
The Seller undertakes to deliver purchased Product to the Customer’s address specified during registration or ordering.
The Seller offers delivery of the Product exclusively on the territory of Italy (no islands), Germany, Austria, Belgium, Denmark, Luxembourg, Netherlands, Switzerland, France, Spain, Croatia, Poland, Czech Republic, Slovenia, Hungary, Romania, and , Bosnia and Herzegovina. For deliveries in the rest of the European Union countries and in the rest of the world you have to contact the Seller.
The Seller reserves the right to choose a contractual courier service or mail service based on his own judgment. The risk of damage to the Product or its failure passes to the Customer at the time of delivery of the parcel to the Customer.
The deadline for the delivery of the Product is 40-45 days from the date of receipt of the order within the time limit and in the manner specified in these General terms.
The above delivery dates do not apply to locations that do not support daily delivery.
In the case it is not possible to deliver ordered Product or postponement of the delivery date, the Seller shall inform the Customer as soon as possible on e-mail or telephone on the problems that have arisen, and a new delivery date shall be agreed, or the amount paid by the Customer shall be returned in total. The Customer certifies each shipment and signs the receipt of the shipment. With the signature of the receipt by the Customer, it is considered that the shipment was delivered, therefore the Seller shall not be liable for any later liabilities on such basis.
X/ DELIVERY COSTS
The Customer shall be informed on the cost of delivery when ordering each individual Product, namely on the total cost of delivery in case of ordering several Products.
Shipping costs are free of charge for all orders above EUR€ 2,000.00, as well as for promotional Products with indicated free shipping. Delivery costs for orders under EUR€ 2,000.00 must be agreed with the Seller.
In case it is not possible to duly deliver the Product to the address indicated by the Customer, the Customer shall bear the costs of re-delivery.
The Seller does not have any additional costs for means of remote communication.
XI/ INVOICE
After delivery of purchased Products, the Seller shall send to the Customer an invoice in pdf format to the Customer’s e-mail address. By agreeing to these General terms, the Customer gives his express consent for the invoice to be issued in electronic form.
The Customer has the right to submit a complaint about the invoice via e-mail customercare@woodandwise.com of the Seller. The Seller is obliged to respond in writing to the customer’s complaint by e-mail within 15 days from the day of receiving it.
The Seller keeps an electronic copy of the invoice in its database for as long as it is prescribed by the applicable regulations.
XII/ CUSTOMER’S RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The Customer has the right to unilaterally terminate the Contract within 14 days as of the day of receipt of the Product, without the need to state the reason for his decision and without penalty.
Notice on termination and the form for unilateral termination of the Contract, are available on the Web site at the link www.woodandwise.com
XIII/ GUARANTEE
For the Product from the Seller’s offer that is advertised on the Website, and with which it is indicated that there is a guarantee for the correctness of the purchased Product, the warranty shall be delivered to the Customer certified with the purchased Product for the duration indicated under the warranty.
Information on the authorized services of the purchased Product can be found in the warranty.
When the Customer exercises his rights from the warranty, which must be in accordance with the warranty, the same may submit a complaint to the Seller at the e-mail address customercare@woodandwise.com
The return of the Product is carried out in accordance with the conditions specified under the warranty.
XIV/ MATERIAL DEFECTS AND NOTICE ON HOW TO SUBMIT A WRITTEN COMPLAINT
In case that the Customer considers that the purchased Product has material defects, namely in case the Customer has complaints, the same may submit a written objection or complaint to the e-mail address customercare@woodandwise.com with the indication “Complaint” stating the order number, account number or his username. The Seller shall confirm the receipt of the written objection or complaint to the Customer without delay.
The Seller shall respond to the Customer on the merits of his request within 15 days as of the day of receipt of the written complaint.
While submitting the complaint, the following must be attached:
• Product invoice;
• Photos of the entire damaged Product;
• Photos of damage details (from multiple angles);
• Photos of the Product’s serial number (if any).
The Seller is responsible for material defects on the Product at the moment of risk transfer on the Customer.
Inspection of the Product by the Customer- consumer
The Customer-consumer shall inform the Seller on the existence of visible defects on the Product within two months as of the day he discovered the defect, and no later than two years from the transfer of risk to the Customer and allow him to inspect the Product. In the event of a hidden defect, the Customer is obliged, under threat of loss of rights, to inform the Seller on defect within two months as of the day he discovered the defect. In any case, the Seller is not liable for defects that appear after two years as of the delivery of the Product.
Inspection of the Product by the Customer- legal person
The Customer-legal person shall inspect the delivered Product in a customary manner or have the Product inspected, as soon as possible in the regularly course of events, and notify the Seller of visible defects within
the period of eight days, or in respect of a commercial contract without delay, otherwise he shall lose the right entitled to him in this regard
Where after the Customer receives a Product becomes apparent that the Product has a defect that could not have been discovered by usual inspection when the delivery was taken, the Customer shall, under threat of losing the right, notify the Seller thereof within the period of two months, not including the day when the defect was discovered, or without delay in respect of a commercial contract.
The Seller is not responsible for defects of delivered Product due to improper handling by the Customer (consumer or legal person) or a third party, including defects caused by incorrect installation or assembly.
In case the Customer’s claim is founded, the Seller shall replace or repair the Product at its own cost within the same period of time in which it was delivered. In case that replacement or repair of the Product is not possible due to objective reasons or is associated with disproportionate costs, the Customer has the right to a price reduction or termination of the Contract.
In case the complaint is not founded (e.g. improper maintenance of the Product, and similar), and the Customer’s complaint is rejected as unfounded, the Customer shall bear the cost of returning the Product due to the complaint and the cost of re-delivery of the purchased Product to his address.
On all issues related to material defects not regulated under these General terms, the relevant provisions of the Obligatory Act and Law on consumer protection shall apply.
XV/ PROTECTION AND SECURITY
The Seller uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments through Internet sales.
The Seller undertakes to take all reasonable security measures to ensure the protection of all data for the payment of the Customer’s order. The Seller shall not be responsible for potential data theft, except in cases prescribed by law.
The Seller receives data related to the Customer’s order. If the Customer does not provide the requested information, this may affect the correct execution of his order.
XVI/ PRIVACY POLICY AND COOKIES
The Privacy Policy and Cookie Policy of the Seller are available on the Website on links https://www.iubenda.com/privacy-policy/67838879 and https://www.iubenda.com/privacy-policy/67838879/cookie-policy
The User is responsible for the protection of personal data by providing an e-mail address, username, and password, as well as the appropriate software (antivirus) protection for his computer.
XVII/ RESOLUTION OF DISPUTES
The Seller and the Customer undertake to resolve all disputes arising in connection or under these General terms or Contract amicably.
In the event that no amicable solution is possible, namely in case the Seller does not accept the complaint of the Customer, the same shall inform the Customer on reasons for rejection of the complaint and advise the same on possibilities of dispute resolution in accordance with the following paragraph.
In case the Customer-consumer is not satisfied with the decision of the Seller on complaint, the same may in regard to dispute settlement:
• visit the online dispute resolution (ODR) platform on https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR;
• bring proceeding against the Seller either in the courts of the Member State in which the Seller has registered seat, or, regardless of the registered seat of the Seller, in the courts for the place where the Customer- consumer is domiciled.
In case of a dispute with the Customer-legal person, Buyer and Seller mutually agree that on this General terms and Contract and their interpretation the laws of the Republic of Croatia shall apply, and that all disputes shall be settled before the competent court of the registered seat of the Seller.
Di Čazma d.o.o., January 2023