RETURNS POLICY

Di Čazma d.o.o., with registered seat in Čazma (City of Čazma), Alojza Vulinca 28, registered with the Commercial court in Bjelovar under registration number (MBS): 010045623, OIB: 48193612203, EUID HRSR.010045623 as the seller (hereinafter: “Seller”) gives the following statement

NOTIFICATION ON UNILATERAL TERMINATION OF THE CONTRACT

I. FIELD OF APPLICATION

These instructions refer exclusively to consumers as defined under the provisions of the law on consumer protection, i.e. to any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity.

II. THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT AND THE SAMPLE OF THE FORM FRO UNILATERAL TERMINATION

As a consumer, you have the right the right to unilaterally terminate the contract concluded with us as the Seller, through online shop, within 14 days without stating the reason for your termination.

In order to be able to exercise the right to unilaterally terminate the contract, you must notify us on your decision to unilaterally terminate the contract before the deadline by sending a form to our email address.

A copy of the form for unilateral termination of the contract can be found here and you can fill it out electronically and send it to the email address customercare@woodandwise.com

We will send you the confirmation on receipt of the notice of unilateral termination of the contract by e-mail without delay.

III. LOSS OF THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

The Customer does not have the right to unilaterally terminate the Contract and return the Product:

• if he does not submit a written notification of his decision to terminate the Contract;

• if the same does not submit a written notification of its decision to terminate the Contract within 14 days from the day of receipt of the Product;

• if he does not return the Product within 14 days from the day he/she informed the Seller of his decision to terminate the Contract;

• a Product that is made according to the Customer’s exact instructions and adapted to his personal needs;

• the Customer specifically requested a visit from the seller to perform emergency repairs or maintenance work,

• a Product that, due to its nature, is not suitable for return;

• a Product that by its nature is inextricably linked with other objects.

IV. CALCULATION OF THE DEADLINE FOR UNILATERAL TERMINATION OF THE CONTRACT

The deadline for unilateral termination is 14 days as of:

“the day the product in question is handed over to you or to a third party designated by you, who is not the carrier”, in case of conclusion of the sale purchase contract.

V. REFUND OF THE PAID AMOUNT

If you unilaterally terminate the sales purchase agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days as of the day we received your decision on unilateral termination of the contract, unless you have chosen another type of delivery, which is not the cheapest standard delivery that we have offered.

However, we delay the refund until the product is returned to us or after you provide us with proof that you sent the product back to us.

The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.

VI. RETURN OF THE PRODUCT

Return the product to our address of seat Di Čazma d.o.o., Alojza Vulinca 28, Čazma without delay, and at latest within 14 days as of the day you have submitted your decision on unilateral termination of the contract.

It shall be considered that you fulfilled your obligation on time if you send the product to us before the expiration of the aforementioned period of time.

In case of unilateral termination of the Contract, the Customer shall send the Product with all associated parts together with a copy of the invoice and/or other relevant document and guarantee (if any) by mail to the address customercare@woodandwise.com, with the indication “unilateral termination”.

VII. COSTS OF DELIVERY OF THE PRODUCT

You must bear the direct costs of returning the product, in the amount of EUR 500.00/HRK 3,767.25.

VIII. RESPONSIBILITY OF THE BUYER FOR REDUCTION IN THE VALUE OF THE PRODUCT

You are responsible for any reduction in the value of the product that results from handling with the same, except that which was necessary to determine the nature, characteristics, and functionality of the product.